Shipping policy

Shipping Policy

All prices, including the shipping costs listed below, are inclusive of VAT and represent the final amount you pay, with no additional charges added at checkout.

1. Shipping Costs & Delivery Options

Belgium

  • DPD Home Delivery: €3.50 | FREE on orders over €75
  • DPD Pick-up Point: €2.50 | FREE on orders over €75
  • Personal Pickup: FREE

Netherlands

  • DPD Home Delivery: €3.50 | FREE on orders over €75
  • DPD Pick-up Point: €2.50 | FREE on orders over €75

Germany

  • DPD Home Delivery: €5.90 | FREE on orders over €75
  • DPD Pick-up Point: €4.90 | FREE on orders over €75

France

  • DPD Home Delivery: €6.50 | FREE on orders over €75
  • Mondial Relay Pick-up Point: €3.50 | FREE on orders over €75

Other EU Countries

  • Home Delivery: €7.90–€12.50 | FREE on orders over €75
  • Pick-up Point: €5.50–€8.90 | FREE on orders over €75

Czechia: Home Delivery 200 CZK | Pick-up Point 180 CZK | FREE on orders over 1,800 CZK

Denmark: Home Delivery 56 DKK | Pick-up Point 49 DKK | FREE on orders over 560 DKK

Rest of the World

Canada: Shipping 26.50 CAD | FREE on orders over 240 CAD

South Africa: Shipping €17.40 | FREE on orders over €150

Other destinations: Rates vary by destination. Free shipping thresholds apply per region.

2. Processing & Transit Times

Warehouse Processing: Orders are dispatched from our warehouse in Belgium within 1–2 business days (Monday to Friday). During special events, product launches, fairs and Horse Shows, or sales, processing may take slightly longer.

Estimated Transit Times (Standard Shipping):

  • Belgium & Netherlands: 1–2 business days
  • Germany & Neighboring EU: 2–3 business days
  • Rest of Europe: 3–8 business days
  • Rest of the World: 5–20 business days

Please note: Delivery periods are indicative estimates. While we make every effort to ensure timely delivery, Ride 'n Style cannot be held liable for commercial damages, indirect losses, or financial compensation due to carrier delays or customs procedures.

3. Tracking & Delivery Procedure

All shipments are fully tracked so you can follow your package every step of the way:

  • Once your order is dispatched, you will receive a confirmation email with a tracking link.
  • Pick-up Points: If you select pick-up point delivery at checkout, the system will automatically select the closest available location based on the shipping address provided. Within Europe, this is handled via DPD or Mondial Relay (France); for overseas destinations, Happy Post is used. You can also review or manage your delivery preferences via the carrier's notification link once the package is in transit.
  • Home Delivery Redirection: If delivery to your home address cannot be completed, the carrier may redirect the package to a local pick-up point. Please monitor your tracking updates directly to manage delivery preferences, as we cannot modify package details once in transit.

4. EU Consumer Rights & Force Majeure

In accordance with EU consumer protection laws:

If a delivery is delayed beyond 30 days from order confirmation (unless a longer period was explicitly agreed upon), the buyer has the right to request delivery within an additional reasonable timeframe. If Ride 'n Style fails to deliver within this extension, the buyer is entitled to cancel the agreement and receive a full refund.

Force Majeure: In cases of unforeseen events beyond our control (force majeure), Ride 'n Style reserves the right to suspend delivery times or terminate the sales agreement without judicial intervention or financial liability to the buyer.

We reserve the right to suspend further deliveries if any outstanding customer obligations or payments are pending.

5. Customs, Taxes & Duties (Non-EU Orders)

All orders are fulfilled and shipped from Belgium.

Orders delivered outside the European Union may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are not included in the product price or shipping costs and remain the sole responsibility of the customer. We recommend contacting your local customs office for detailed information prior to ordering.

6. PO Boxes

Due to carrier restrictions, we cannot ship orders to PO Boxes. Please provide a physical street address during checkout to avoid delivery delays.

7. Failed Deliveries & Return Fees

A delivery may fail and be returned to our warehouse due to:

  • Incorrect or incomplete shipping address provided by the customer.
  • Unsuccessful delivery attempts and failure to collect the parcel from a pick-up point within the required timeframe.
  • Refusal of the delivery or failure to pay local import customs fees.

In these events, fixed return and handling fees will be deducted from your final refund to cover the cost of return transport:

  • Belgium: €5.00
  • European Union: €15.00
  • Rest of the World: €30.00